.guest-chat-container{background:var(--bg1);flex-direction:column;max-width:100%;height:100dvh;margin:0 auto;display:flex;position:relative}.chat-header{background:var(--bg2);border-bottom:1px solid var(--border);z-index:100;-webkit-backdrop-filter:blur(20px);justify-content:space-between;align-items:center;min-height:56px;padding:12px 16px;display:flex;position:sticky;top:0}.header-left{flex:1;align-items:center;gap:12px;min-width:0;display:flex}.header-back{cursor:pointer;width:36px;height:36px;color:var(--text);background:0 0;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;transition:all .2s;display:flex}.header-back:hover{background:var(--hover)}.header-info{flex:1;min-width:0}.header-title{color:var(--text);margin:0;font-size:16px;font-weight:600;line-height:1.4}.header-status{align-items:center;gap:6px;margin-top:2px;display:flex}.status-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.status-dot.online{background:#22c55e;animation:2s infinite pulse-dot;box-shadow:0 0 6px #22c55e80}.status-dot.offline{background:#9ca3af}@keyframes pulse-dot{0%,to{opacity:1}50%{opacity:.5}}.status-text{color:var(--text2);font-size:12px}.chat-messages{scroll-behavior:smooth;flex-direction:column;flex:1;gap:8px;padding:16px;display:flex;overflow-y:auto}.chat-messages::-webkit-scrollbar{width:4px}.chat-messages::-webkit-scrollbar-track{background:0 0}.chat-messages::-webkit-scrollbar-thumb{background:var(--border);border-radius:10px}.date-separator{justify-content:center;margin:16px 0 8px;display:flex}.date-separator span{background:var(--bg3);color:var(--text2);border-radius:20px;padding:4px 16px;font-size:12px;font-weight:500}.message-system{justify-content:center;margin:12px 0;display:flex}.system-bubble{background:var(--bg3);color:var(--text2);text-align:center;border-radius:12px;max-width:80%;padding:8px 16px;font-size:13px;line-height:1.6}.message-row{gap:8px;max-width:85%;margin:4px 0;animation:.3s message-appear;display:flex}@keyframes message-appear{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.message-in{align-self:flex-start}.message-out{flex-direction:row-reverse;align-self:flex-end}.message-avatar{border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;margin-top:auto;font-size:16px;display:flex}.message-avatar-staff{background:linear-gradient(135deg,#3b82f6,#8b5cf6)}.message-avatar-guest{background:linear-gradient(135deg,#10b981,#06b6d4)}.message-content-wrapper{flex-direction:column;gap:2px;min-width:0;display:flex}.message-sender{color:var(--text2);margin-bottom:2px;padding:0 8px;font-size:11px}.message-bubble{word-wrap:break-word;overflow-wrap:break-word;border-radius:18px;max-width:100%;padding:10px 14px;font-size:14px;line-height:1.6;position:relative}.bubble-in{background:var(--bg3);color:var(--text);border-bottom-left-radius:6px}.bubble-out{color:#fff;background:linear-gradient(135deg,#3b82f6,#2563eb);border-bottom-right-radius:6px}.message-text{white-space:pre-wrap;word-break:break-word}.message-time{opacity:.8;justify-content:flex-end;align-items:center;gap:4px;margin-top:4px;font-size:10px;display:flex}.bubble-out .message-time{color:#fffc}.bubble-in .message-time{color:var(--text3)}.message-status{font-size:10px}.message-image img{cursor:pointer;border-radius:12px;max-width:250px;max-height:250px;transition:transform .2s;display:block}.message-image img:hover{transform:scale(1.02)}.image-caption{opacity:.8;margin-top:4px;font-size:12px}.message-file a{color:inherit;text-decoration:none}.file-info{background:var(--bg2);cursor:pointer;border-radius:8px;align-items:center;gap:8px;padding:8px;transition:background .2s;display:flex}.file-info:hover{background:var(--hover)}.file-icon{font-size:24px}.file-name{text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:13px;font-weight:500;overflow:hidden}.file-size{opacity:.7;flex-shrink:0;font-size:11px}.file-caption{opacity:.8;margin-top:4px;padding-left:8px;font-size:12px}.typing-indicator{align-self:flex-start;align-items:center;gap:8px;padding:8px 16px;display:flex}.typing-dots{gap:3px;display:flex}.typing-dots .dot{background:var(--text3);border-radius:50%;width:7px;height:7px;animation:1.4s infinite typing-bounce}.typing-dots .dot:nth-child(2){animation-delay:.2s}.typing-dots .dot:nth-child(3){animation-delay:.4s}@keyframes typing-bounce{0%,60%,to{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-6px)}}.typing-text{color:var(--text2);font-size:12px}.emoji-picker{background:var(--bg2);border-top:1px solid var(--border);padding:12px;animation:.2s slide-up}@keyframes slide-up{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.emoji-grid{grid-template-columns:repeat(8,1fr);gap:8px;display:grid}.emoji-btn{aspect-ratio:1;cursor:pointer;background:0 0;border:none;border-radius:8px;justify-content:center;align-items:center;width:100%;padding:4px;font-size:24px;transition:all .2s;display:flex}.emoji-btn:hover{background:var(--hover);transform:scale(1.2)}.chat-input-area{background:var(--bg2);border-top:1px solid var(--border);z-index:100;align-items:center;gap:8px;padding:10px 16px;display:flex;position:sticky;bottom:0}.input-action-btn{cursor:pointer;width:40px;height:40px;color:var(--text2);background:0 0;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;transition:all .2s;display:flex}.input-action-btn:hover{background:var(--hover);color:var(--text)}.input-action-btn:disabled{opacity:.5;cursor:not-allowed}.input-wrapper{flex:1;min-width:0}.chat-input{background:var(--bg1);border:1px solid var(--border);width:100%;color:var(--text);border-radius:24px;outline:none;padding:10px 16px;font-family:inherit;font-size:14px;transition:all .2s}.chat-input:focus{border-color:var(--accent);box-shadow:0 0 0 3px #3b82f61a}.chat-input::placeholder{color:var(--text3)}.chat-input:disabled{opacity:.6}.send-btn{cursor:pointer;color:#fff;background:linear-gradient(135deg,#3b82f6,#2563eb);border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;transition:all .2s;display:flex}.send-btn:hover:not(:disabled){background:linear-gradient(135deg,#2563eb,#1d4ed8);transform:scale(1.05)}.send-btn:disabled{opacity:.4;cursor:not-allowed;background:var(--bg3);color:var(--text3)}.mini-spinner{border:2px solid #ffffff4d;border-top-color:#fff;border-radius:50%;width:18px;height:18px;animation:.6s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.guest-name-overlay{background:var(--bg1);justify-content:center;align-items:center;min-height:100dvh;padding:24px;display:flex}.guest-name-card{background:var(--bg2);text-align:center;border:1px solid var(--border);border-radius:24px;width:100%;max-width:400px;padding:40px 32px;box-shadow:0 20px 60px #0000001a}.name-logo{margin-bottom:16px;font-size:64px;animation:3s ease-in-out infinite float}@keyframes float{0%,to{transform:translateY(0)}50%{transform:translateY(-10px)}}.guest-name-card h1{color:var(--text);margin:0 0 8px;font-size:24px;font-weight:700}.guest-name-card p{color:var(--text2);margin:0 0 24px;font-size:14px;line-height:1.6}.name-input{background:var(--bg1);border:2px solid var(--border);width:100%;color:var(--text);text-align:center;border-radius:12px;outline:none;margin-bottom:16px;padding:12px 16px;font-family:inherit;font-size:16px;transition:all .3s}.name-input:focus{border-color:var(--accent);box-shadow:0 0 0 4px #3b82f61a}.name-submit-btn{color:#fff;cursor:pointer;background:linear-gradient(135deg,#3b82f6,#2563eb);border:none;border-radius:12px;justify-content:center;align-items:center;gap:8px;width:100%;padding:14px 24px;font-family:inherit;font-size:16px;font-weight:600;transition:all .3s;display:flex}.name-submit-btn:hover{background:linear-gradient(135deg,#2563eb,#1d4ed8);transform:translateY(-2px);box-shadow:0 8px 25px #2563eb4d}.guest-chat-loader,.guest-chat-error{flex-direction:column;justify-content:center;align-items:center;gap:16px;min-height:100dvh;display:flex}.loader-logo{font-size:48px}.loader-spinner{border:3px solid var(--border);border-top-color:var(--accent);border-radius:50%;width:40px;height:40px;animation:.8s linear infinite spin}.error-icon{font-size:48px}.retry-btn{background:var(--accent);color:#fff;cursor:pointer;border:none;border-radius:12px;padding:12px 24px;font-family:inherit;font-size:14px;font-weight:600;transition:all .2s}.retry-btn:hover{transform:translateY(-2px);box-shadow:0 4px 15px #3b82f64d}[data-theme=dark] .bubble-out,[data-theme=dark] .name-submit-btn,[data-theme=dark] .send-btn{background:linear-gradient(135deg,#3b82f6,#1d4ed8)}@media (width>=768px){.guest-chat-container{border-left:1px solid var(--border);border-right:1px solid var(--border);max-width:700px;box-shadow:0 0 40px #0000000d}.message-row{max-width:70%}}@media (width<=480px){.chat-header{padding:10px 12px}.chat-messages{padding:12px}.chat-input-area{padding:8px 12px}.emoji-grid{grid-template-columns:repeat(6,1fr)}}.header-actions{align-items:center;gap:4px;display:flex}.header-action-btn{cursor:pointer;width:36px;height:36px;color:var(--text2);background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;transition:all .2s;display:flex}.header-action-btn:hover{background:var(--hover);color:var(--text)}.header-action-btn.close-chat-btn:hover{color:#ef4444;background:#ef44441a}.chat-info-panel{background:var(--bg2);border-bottom:1px solid var(--border);padding:16px;animation:.2s slide-down}@keyframes slide-down{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.info-grid{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;display:grid}.info-item{flex-direction:column;gap:4px;display:flex}.info-label{color:var(--text3);text-transform:uppercase;letter-spacing:.5px;font-size:11px}.info-value{color:var(--text);font-size:14px;font-weight:500}.text-success{color:#22c55e!important}.text-danger{color:#ef4444!important}.quick-replies-panel{background:var(--bg2);border-top:1px solid var(--border);padding:12px;animation:.2s slide-up}.quick-replies-header{justify-content:space-between;align-items:center;margin-bottom:10px;display:flex}.quick-replies-header span{color:var(--text2);font-size:13px;font-weight:600}.quick-replies-header button{color:var(--text3);cursor:pointer;background:0 0;border:none;border-radius:4px;padding:4px}.quick-replies-header button:hover{background:var(--hover)}.quick-replies-grid{grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:8px;max-height:200px;display:grid;overflow-y:auto}.quick-reply-btn{background:var(--bg1);border:1px solid var(--border);color:var(--text);cursor:pointer;text-align:right;border-radius:8px;padding:8px 12px;font-family:inherit;font-size:12px;line-height:1.4;transition:all .2s}.quick-reply-btn:hover{background:var(--accent);color:#fff;border-color:var(--accent);transform:translateY(-1px)}.empty-chat{text-align:center;color:var(--text2);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:8px;min-height:300px;padding:40px 20px;display:flex}.empty-chat span{opacity:.5;font-size:48px}.empty-chat p{margin:0;font-size:14px}.empty-chat .sub{opacity:.7;font-size:12px}.file-details{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}@media (width<=480px){.info-grid,.quick-replies-grid{grid-template-columns:1fr}.header-actions{gap:2px}}